Voice from the Trenches / November 9, 2015
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I’m a new home owner. I bought a house with a rudimentary electric baseboard heating system. I can see you sympathy wincing as you think how expensive my electricity bill was this winter. I knew installing a “real” heating system would be my top priority, what I didn’t expect was how terrible HVAC companies are. I did the right first step, I joined Angie’s List and took down names for the highest scoring HVAC companies with the best reviews. I called and made appointments. Everything was going smoothly, I had three companies lined up to give me estimates and then came the appointments.
Company one – email the night before saying “Sorry, can’t make the appointment, something came up, can we schedule for later in the day? ” I respond. Never heard from him again.
Company two – I had to call the morning of the appointment and ask why they were a no-show, apologies given/accepted, appointment was rescheduled, he and his partner showed up the following week, gave me a ballpark estimate off the top of their head for a hot water heating system and said they’d have “their other guy” that specializes in forced air systems contact me to give me a separate quote for AC. Never heard from them again.
Company three – I had high hopes for this company because they had the most professional front end office of anyone I called. Day of the appointment I receive a call from the office telling me the person they were sending got into a car accident and they would need to reschedule. Acceptable excuse, appointment rescheduled. He shows up for the appointment, says he’ll send a quote in a couple days. Two weeks later I receive a quote. It’s a four sentence email with the equipment and a price, no idea what’s included in the price. I follow-up with a series of questions. Never heard from him again.
Hmmm, maybe I should have put 2 before 1, anyway….